FAQ

The Kitlin Collection

What defines the Kitlin aesthetic? We believe in "Softness with Substance." Every item in our collection is curated for its functional minimalism and high-quality materials. We prioritize organic cotton, sustainable bamboo, and non-toxic silicone to ensure that what touches your baby’s skin is as safe as it is gentle.

Are your products safety-vetted? Safety is our non-negotiable standard. Our feeding accessories and teethers are crafted from food-grade, BPA-free silicone, and our textiles are sourced from partners who prioritize non-toxic dyes and sustainable, skin-friendly fibers.

How should I care for my Kitlin essentials? To keep your kit in heirloom condition, we recommend washing textiles in cold water on a gentle cycle and laying them flat to dry. For silicone accessories, a simple rinse with warm, soapy water or a top-rack dishwasher cycle is all that’s needed.

Shipping & Fulfillment

When can I expect my order? To ensure we provide the most intentional designs at the best value, we work with specialized global fulfillment partners. You can typically expect your essentials to arrive within 7 to 14 business days. We appreciate your patience—quality this thoughtful is worth the short wait.

Why did my items arrive in separate packages? To bring you a truly curated range, we source different "Stylish Necessities" from various specialized centers. If you have ordered a mix of apparel and gadgets, they may arrive in separate boxes to get them to your nursery as quickly as possible. You will receive unique tracking numbers for every piece of your kit.

How do I track my order? Once our team has processed your order (usually within 2–3 business days), you will receive a confirmation email with a tracking link to follow your essentials every step of the way.

Returns & Exchanges

What is your return policy? We want you to be completely enamored with your purchase. If a piece isn't quite right, we accept returns on unwashed and unused items within 30 days of delivery. Simply reach out to our team through our Contact Us page to begin the process.

What should I do if an item arrives damaged? While we maintain rigorous quality checks, the journey to your door can sometimes be a bumpy one. If an item arrives less than perfect, please email us a photo within 48 hours of delivery, and we will arrange a replacement immediately.

Community & Connection

How do I stay updated on new arrivals and restocks? The best way to stay "in the kit" is to join our newsletter at the bottom of this page. You’ll receive early access to new collections and restock alerts. For a daily dose of minimalist inspiration, follow us on Instagram and TikTok.

Do you have any physical stores or stockists? To maintain our commitment to premium materials at an accessible price point, Kitlin is exclusively an online boutique. This direct-to-consumer approach allows us to oversee our global fulfillment more closely and ensure every item meets our standards before reaching you.

Do you offer collaboration opportunities? We are always looking to connect with like-minded creators who share our passion for intentional design. If you feel your aesthetic aligns with Kitlin, please reach out to our team with your social handles or portfolio.

How can I reach out with more questions? We are here for you. Whether you need sizing advice or a status update, you can reach us through our Contact Us page.